Cancellation & Refund Policy

Custom proposals and order terms

LNO360 uses custom pricing because every operator has different customer volumes, portal connections, workflows, and onboarding requirements. Your accepted proposal, order form, or other written agreement will set out the scope, fees, billing period, and any specific cancellation or refund terms for your account. If those written terms differ from this general policy, the accepted written terms will apply.

Cancelling your subscription

You may request cancellation by emailing support@lno360.com from your registered business email address. Please include your business name, account details, and preferred cancellation date. We will confirm the effective date and any remaining obligations in writing. Cancellation does not remove fees that became due before the effective cancellation date.

When a refund may be available

We will review refund requests fairly and against the scope agreed with you. A refund may be approved for:

• A duplicate payment or an amount charged in error.
• A payment for a service that LNO360 is unable to begin or provide as agreed, where no suitable alternative is accepted.
• A refund specifically included in your accepted proposal or otherwise agreed with LNO Technologies Pvt Ltd in writing.
• Any other situation where a refund is required under applicable law.

Items that are generally non-refundable

Unless your accepted proposal states otherwise, the following are generally non-refundable once delivered, used, or work has started:

• Subscription fees for a billing period that has already started or been used.
• Onboarding, setup, integration, data migration, training, or customisation work.
• Third-party, provider, messaging, hardware, or other external charges already incurred for your account.
• Fees relating to an account suspended or terminated because of a breach of the Terms of Service.

How to request a refund

Email support@lno360.com with your business name, invoice or transaction reference, payment date, amount, and the reason for your request. We may ask for additional information needed to verify the payment and the work completed. We aim to communicate the outcome within 7 business days after receiving the information required for review.

Approved refunds

Approved refunds will normally be returned to the original payment method. The time taken for the amount to appear may depend on the bank, card network, payment provider, or original payment method. Any applicable deductions or different settlement method will be explained before the refund is processed.

Plan or scope changes

If you want to reduce, expand, or otherwise change your LNO360 scope, contact us before cancelling. We can review the modules, portal connections, customer scale, and support included in your current arrangement and provide an updated written proposal where appropriate.

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